Head of Application Support and Client Services Maintenance & Services Team

  • Hours: 80-100%

  • Location: Zürich

  • Duration: permanent, starting immediately

swissQuant Group provides quantitative services, consultancy and products for financial and industrial clients, including a number of global Fortune 500 companies. Our business edge originates from the effective translation of Intelligent Technology into measurable, bottom-line client value. swissQuant Group is a privately held company incorporated in 2005 as a spin-off of ETH Zürich.

Position

We are looking for a business application support expert who enjoys covering both the business and technology sides of client interaction and support. In this position you will lead a team of support engineers and represent the company towards our clients. You will negotiate support contracts and will evaluate and monitor client satisfaction.

You have considerable work experience in these areas within financial services firms or providers, and from this good knowledge of wealth management, instrument data, risk management or clearing. Experience working with external clients and senior internal stakeholders is relevant, as is mentoring team members.

In order to provide first-class service, you need to ensure delivery of software and services that are properly quality assured, packaged, documented and supportable from the ground up. On an ongoing basis you provide support on both business and technology topics relevant to our products, backed up by the development and quant teams.

The team also acts as subject matter experts in the areas of supportable architectures, client processes, quality automation, packaging and client support


Requirements

As an experienced team lead, you have strong communication and organization skills. Creating and maintaining a good team atmosphere and spirit are important to you.

As an experienced support expert, you can understand software applications from both a business and technology viewpoint. You are comfortable communicating with anyone, quick to pick up the phone, but also disciplined in documentation and traceability.

This role is focused on business knowledge, so you would have a responsibility within the team for more in-depth experience with client processes and quant in addition to the software side.

Quality and scalability are key goals – you document and standardise where you can; you ensure processes are consistent and repeatable; you like implementing new technology in a robust and reliable way and you are direct in communicating issues or concerns.

To be a successful candidate, you must fulfil the following requirements:

  • Strong team management and communication skills. Ability to lead a team and do what is necessary to complete tasks.

  • Strong business and technology background, hands-on experience of supporting wealth management, instrument data, risk management, clearing or similar groups.

  • Technologies: Java, Python, SQL, Git-Maven-Nexus-Jenkins, web services & sites, Linux

  • Experienced in software and project management tools: BitBucket, JIRA, Confluence

  • Knowledgeable and experienced in cloud environments such as AWS/Google Cloud/MS Azure and containerized applications (Docker/Kubernetes)

  • Fluent in English, good German would be ideal

  • Holder of a Swiss Work Permit or eligible to live and work in Switzerland

Head of Application Support and Client Services Maintenance & Services Team

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